FAQ
Buying & Leasing Services
Can you help me decide on the best vehicle for my needs and budget?
During our initial conversation, Car Concierge will take the time to get a better understanding of your budget, driving habits, family, and any other factors that can help us find the perfect vehicle for you.
Do you work with both new and used cars?
Car Concierge is committed to finding the perfect vehicle that fits your unique situation whether it’s new or pre-owned. We'll work hard to explore all options and present you with the best choices available.
Can I buy or lease a car from anywhere in the country?
Car Concierge is dedicated to finding your perfect vehicle. We'll check your local dealers and, if needed, expand our search nationwide to ensure we find the ideal vehicle for you.
How do you ensure I’m getting the best price on my vehicle?
The Car Concierge team is proud to offer a collective 35 years of industry experience. We leverage this extensive knowledge to aggressively advocate for the best possible deal on your behalf.
Will I pay less than I would at a dealership?
We understand the importance of securing the best possible deal for you. Our team at Car Concierge is committed to working diligently to achieve that goal. We are confident that we can save you either money or valuable time and effort – and possibly both.
Can you help me avoid hidden fees and add-ons?
Our extensive experience in the car industry has given us valuable insights into the tactics some dealerships use to often include hidden fees and add-ons. We've learned how to spot these and negotiate effectively on your behalf to ensure you get a fair and transparent deal.
Do you handle manufacturer incentives, rebates, or special offers?
Car Concierge is committed to securing the best possible deal for you on your new car. We'll work tirelessly to ensure you receive every available incentive, rebate, and special offer.
How long does the process take from start to finish?
Our primary goal at Car Concierge is to get you into a car as quickly as possible. However, we also want to ensure that the car we find is the perfect fit for your needs and preferences, not just any vehicle. We are committed to collaborating with you and working within your desired timeframe to achieve this goal.
Can I test drive a vehicle before committing?
At Car Concierge, we believe that test driving a vehicle before purchasing is crucial to ensure it's the perfect fit for you. We encourage you to take any potential car for a spin and experience it firsthand. However, once you've found a car you're interested in, let us handle the negotiations and paperwork.
Can you arrange home delivery of my new vehicle?
If the dealership is unwilling to deliver your new vehicle, no worries! Car Concierge works with a reputable auto transport company that can deliver your new car safely and with ease.
Trade-In Services
How do you determine my trade-in value?
Ultimately, the dealership will determine the final value of your trade-in. However, you can rest assured that Car Concierge will fight tirelessly to get you the absolute best value for your old vehicle. We will be checking with multiple resources to ensure that you have all the information you need to feel confident in your decision. We're on your side and will work hard to maximize your trade-in offer.
Can I trade in a vehicle that still has a loan on it?
Yes, you absolutely can trade in a car that you still owe money on. We understand that this can be a complex process, and we're here to help. Our team will work with you and the dealership to ensure that your old loan is paid off properly as part of the trade-in process.
How long does the trade-in process take?
Car Concierge is committed to making the trade-in process as quick and easy as possible for you. We provide you with the tools and resources necessary to help us get the most value out of your trade-in vehicle.
Do I need to drop off my car somewhere, or can it be picked up?
If the dealer is willing to deliver your new car, it's reasonable to expect them to take your trade-in away at the same time. We'll certainly advocate for that on your behalf and make sure it happens if possible. If you're not comfortable bringing your car to the dealership yourself, we can arrange for our trusted transport company to handle it for you.
Auto Transport
How long does auto transport take?
We understand that your time is valuable. Car Concierge and its transport partner will work within your schedule to get your car delivered to you as quickly and safely as possible.
Is my car insured during transport?
Your car will be fully insured during transport. We take every precaution to ensure your vehicle is protected throughout the entire delivery process.
How much does it cost to have my car transported?
At Car Concierge, we understand the importance of reliable and reputable service when it comes to transporting your vehicle. That's why we've worked hard to build a strong relationship with a trusted auto transport company. They offer a top-notch experience at a competitive price, ensuring your vehicle is handled with care and delivered safely.
What if I need my car delivered to a specific location, like my workplace?
Our car transport partner offers flexible delivery options to accommodate your needs. Whether you're at home, work, or another location, just let us know where you'd like your vehicle delivered, and we'll arrange it.
Can I get an enclosed transport option for luxury or classic cars?
We understand that your car is valuable to you. That's why our transport partner offers enclosed car transport services. This ensures that your luxury or classic car arrives safe and sound, protected from the elements and any potential road debris.