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Terms & Conditions

Car Concierge Terms & Conditions 

Customer has requested that Car Concierge provide Services to Customer.  The Services provided by Car Concierge to Customer are subject to the following Terms and Conditions. The Services provided by Car Concierge shall be subject to the Terms and Conditions and Customer shall be bound by these Terms and Conditions.

  1.  Services.  Customer has requested that Car Concierge provide Services to Customer.  The Services provided by Car Concierge to Customer are subject to the following Terms and Conditions and the Services shall be deemed fully performed and completed upon Customer’s execution of a binding purchase agreement, lease, trade-in agreement or other similar agreement (the “Completion of Services”).  Upon the Completion of Services, Car Concierge shall have no further obligation to perform the Services or any other services unless otherwise expressly agreed to in writing by both parties.  Customer shall fully and promptly cooperate with Car Concierge in its performance of the Services including without limitation by providing prompt responses and information as requested by Car Concierge to enable Car Concierge to provide the Services.  Car Concierge’s Services are intended solely for Customer and Car Concierge assumes no responsibility or liability to any third party whatsoever.  
  2. Fees.  By requesting the Services, Customer expressly authorizes Car Concierge to charge Customer’s credit or debit card a one-time, non-refundable consulting fee of $300.00 and agrees to be bound by these Terms and Conditions.  Customer understands that Car Concierge will not begin the provision of Services until such payment has been made.  Upon the Completion of Services, Customer shall promptly pay an additional $500.00.  Any fees that are not paid when due shall accrue interest at a rate of 1.5% per month or the highest rate not prohibited by applicable law, whichever is less.  All fees paid by Customer are nonrefundable. Notwithstanding anything herein to the contrary, pricing may vary and additional fees may apply depending on the value of the vehicle. 
  3. Limited Warranty.  Car Concierge warrants only that it shall perform the Services in accordance with the terms and subject to the conditions set out herein.  Car Concierge does not and cannot guaranty any particular result or outcome from the Services.  Any comments or statements about an outcome or a particular vehicle are expressions of Car Concierge’s opinion only.  Car Concierge may work with a third party, or third parties, to assist in providing the Services or to provide products or services, including without limitation outside of the Services (“Third Party Services”). Car Concierge does not provide any representation or warranty of any kind with respect to any such Third Party Services.  Car Concierge is not responsible for any costs, expenses, or liabilities arising out of or related to any Third Party Services.  CAR CONCIERGE MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER, EXCEPT FOR THAT EXPRESSLY PROVIDED IN THE FIRST SENTENCE OF THIS 3. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE ARE EXPRESSLY DISCLAIMED.
  4. Term; Termination.  Car Concierge may terminate this Agreement and the Services before the Completion of the Services by providing written notice to Customer of such termination if (a) Customer fails to provide any information or timely respond to any communication sent by Car Concierge, (b) Customer fails to abide by any term of these Terms and Conditions, including without limitation the timely payment of fees, (c) Completion of the Services has not occurred within 12 months (unless such delay is caused solely by Car Concierge), or (d) Customer’s specifications provided to Car Concierge have materially changed.  All of Customer’s payment obligations hereunder shall survive the expiration or termination hereof. 
  5. Entire Agreement. These Terms and Conditions and the Customer’s selection of the Services, constitute the sole and entire agreement (the “Agreement”) of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter. 
  6. Limitation of Liability.  IN NO EVENT SHALL CAR CONCIERGE BE LIABLE TO CUSTOMER OR ANY OTHER PERSON, OR ENTITY IN ANY RESPECT, FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OF ANY KIND OR NATURE WHATSOEVER, ARISING OUT OF MISTAKES, NEGLIGENCE, ACCIDENTS, ERRORS, OMISSIONS, INTERRUPTIONS, OR DEFECTS IN SERVICE, OR OTHERWISE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES. CAR CONCIERGE’S AGGREGATE LIABILITY UNDER THIS AGREEMENT OR RELATED TO THE SERVICES, WHETHER UNDER CONTRACT LAW, TORT LAW, WARRANTY, OR OTHERWISE, SHALL BE LIMITED TO DIRECT DAMAGES NOT TO EXCEED THE AMOUNT OF FEES ACTUALLY RECEIVED BY CAR CONCIERGE FROM CUSTOMER IN EXCHANGE FOR THE SERVICES THAT GAVE RISE TO THE CLAIM. IN NO EVENT WILL CUSTOMER HAVE RECOURSE AGAINST CAR CONCIERGE IF A CLAIM IS NOT ASSERTED BY CUSTOMER AGAINST CAR CONCIERGE IN WRITING WITHIN SIX MONTHS OF THE OCCURRENCE GIVING RISE TO SUCH CLAIM.
  7. Customer Responsibilities.  Customer acknowledges and agrees that it is Customer’s sole responsibility to promptly and carefully review all forms, documents, or other information provided by Car Concierge or otherwise in connection with the Services to ensure that such information is correct and meets Customer’s specifications and requests.  Customer shall be solely responsible for any and all costs, charges, expenses or other liabilities incurred as a result of Services performed by Car Concierge on Customer’s behalf or at Customer’s direction.  
  8. Hold Harmless.  Customer agrees to indemnify, defend, and hold Car Concierge and its owners, employees, agents and representatives harmless from and against any and all costs, expenses, damages, or liabilities arising from or related to (a) any inaccuracy or incomplete information provided by or on behalf of Customer, (b) Customer’s breach of this Agreement, or (c) claims of a third party related to any acts or omissions of Customer.
  9. Successors and Assigns. This Agreement is binding on and inures to the benefit of the parties to this Agreement and their respective successors and assigns. 
  10. Relationship of the Parties. The relationship between the parties is that of independent contractors. The details of the method and manner for performance of the Services by Car Concierge shall be under its own control. Car Concierge shall be solely responsible for supervising, controlling and directing the details and manner of the completion of the Services.  Nothing in this Agreement shall give the Customer the right to instruct, supervise, control, or direct the details and manner of the Completion of Services.
  11. Choice of Law; Venue. This Agreement and all related documents are governed by, and construed in accordance with, the laws of the State of Minnesota, United States of America (including its statutes of limitations), without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of Minnesota. The parties hereby irrevocably submit to the exclusive jurisdiction of the state and federal courts located in the State of Minnesota and waive the defense of inconvenient forum to the maintenance of any action or proceeding in such venue.
  12. WAIVER OF JURY TRIAL. CUSTOMER AND CAR CONCIERGE  ACKNOWLEDGE THAT ANY CONTROVERSY THAT MAY ARISE UNDER OR RELATED TO THE SERVICES OR THIS AGREEMENT, INCLUDING EXHIBITS, SCHEDULES, ATTACHMENTS, AND APPENDICES ATTACHED TO THIS AGREEMENT, IS LIKELY TO INVOLVE COMPLICATED AND DIFFICULT ISSUES AND, THEREFORE, EACH SUCH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT, INCLUDING ANY EXHIBITS, SCHEDULES, ATTACHMENTS, OR APPENDICES ATTACHED TO THIS AGREEMENT, OR THE TRANSACTIONS CONTEMPLATED HEREBY.

Updated April 25th, 2025.